Dated: 26 April 2010

Ticket Terms and Conditions

The purchase of tickets for film showings at any Vue cinema is strictly subject to the following terms and conditions (“Ticket Terms and Conditions”). Please read these carefully. By purchasing a Vue cinema ticket, guests agree to be bound by these Ticket Terms and Conditions. In the event of any queries, please visit the FAQ section on our website at www.myvue.com, contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

1. Guests may purchase tickets for film showings at any Vue cinema:
· online at www.myvue.com
· by calling 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more)
· at any Vue cinema till point, or
· at any Vue cinema automated ticket machine (“ATM”)

2. We accept the following forms of payment:
· cash (pounds sterling (only) except for Dublin (Euros only))
· Visa, Mastercard and Maestro cards (and Laser cards in Dublin)

3. Ticket prices vary from cinema to cinema and at different times of the day. Tickets are sold at the price displayed at the time and point of purchase. All prices and fees include any applicable value added tax.

4. Tickets are subject to availability and are non-refundable. Seating will be unreserved unless otherwise specified at the time and point of purchase.

5. For tickets purchased online and by telephone, a card handling fee is payable in addition to the ticket price. This will be notified to you at the time and point of purchase. The card handling fee is charged by Vue Booking Services Limited (a member of the Vue Group which acts as an agent of Vue Services Limited) in consideration for processing your credit/debit card transaction with its bankers.

6. For tickets purchased online and for your records, we recommend that you print the “Thank You” page which appears immediately after you complete your purchase. This page advises how to collect your tickets and confirms your purchase.

7. For tickets purchased online or by telephone, tickets can be collected at any Vue cinema till or ATM. You will need to provide the debit or credit card that you used to purchase your tickets upon collection. Any required proof of identification will also need to be shown at this point and/or at the point of admission to the auditorium.

8. For tickets delivered to your mobile phone as a barcode, please note that the person receiving the barcode is considered to be the rightful ticket holder. On most handsets, forwarding the barcode is not possible, however, if you can do it, then only the first person to arrive will be allowed in, any subsequent people trying to gain access will not be allowed. If you lose or delete your ticket you can collect it as normal from the ATM or till point using the credit card which paid for the tickets.

9. We believe that purchasing tickets from our website is absolutely safe. We use the latest industry standard encryption technology to keep visitors’ personal information safe. All ordering information (including names and credit card details) is encrypted using SSL ("Secure Sockets Layer") for maximum security. Credit card and billing information cannot be read as it travels to our booking system. To ensure that your information is even more secure, credit card information is stored on a server which is not accessible from the internet as soon as it is received. Credit card transactions are handled by a third party financial institution which receives the credit card number and other personal identifying information only to verify the credit card numbers and to process transactions. If guests feel more comfortable doing so, however, they are welcome to purchase their tickets by telephone.

10. It is not possible to use any promotional vouchers to reserve tickets in advance online or by telephone. Vouchers must be surrendered at a till point at a participating Vue cinema. Vouchers must show an approved date stamp in order to be valid and must be redeemed on or before date shown. Unless specified, vouchers may not be used in conjunction with any other promotion, offer, discount or family ticket.

11. Photographic identification (e.g. driving licence or passport) shall be required for entry into 12A, 15 and 18 certificated films. Performances starting at or after 10.30pm are strictly for those aged 18 and over (regardless of a film’s certificate) and photographic identification will be required.

12. Student tickets are only available upon production of valid student photographic identification (one per guest, each showing a clear photograph and applicable expiry date). Please note that for all pre-booked tickets, photographic identifications will be checked before admission to the auditorium.

13. Guests should check that the details printed on their ticket are correct at the time of collection as tickets cannot  be exchanged or refunded at a later stage in the event of any error. Lost, stolen or damaged tickets will not be replaced.

14. At all times we will endeavour to ensure that films are shown in accordance with schedules advertised. However, we reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if forced to do so by circumstances beyond our control. If a film showing is cancelled or its timing altered, the relevant Vue cinema Duty Manager will have the discretion to refund to guests the cost of tickets already purchased or to issue replacement tickets for the same film at an alternative show time.

15. Every effort will be made to accommodate late-comers but to avoid disturbance to our other guests, guests who arrive after the main feature has started will not be entitled to enter the auditorium unless permitted by the Duty Manager’s at his/her discretion.

16. Tickets may not be re-sold or used for any commercial purpose without Vue’s prior written consent.

17. We reserve the right to amend these Ticket Terms and Conditions from time to time without notice.

18. Subject to the conditions below, children under 12 years of age are permitted to view films with either a U, PG, 12 or 12a certificate:

-Children under 12 years need to be accompanied by an adult if they wish to watch any film with a 12a certificate;

- After 7 o’clock in the evening children under 12 years need to be accompanied by an adult if they wish to watch any film; 

-At all other times whether children are accompanied is at the sole discretion of the parent(s)/guardian(s) who shall at all times remain responsible for the child[ren] whether they are accompanied or not.

19. All purchases of tickets are subject to our Guest Admissions Policy and to our Privacy Policy, which form part of these Ticket Terms and Conditions. Please read these prior to purchasing a ticket.

20. “Vue” means Vue Services Limited (Company Number: 03812286) of 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS.

For further information visit: www.myvue.com, contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

© Vue, 2006. All rights reserved.



Guest Admissions Policy

The admission of guests to any Vue cinema is strictly subject to the following terms and conditions (our “Guest Admissions Policy”). By purchasing a Vue cinema ticket, guests agree to be bound by the terms and conditions of our Guest Admissions Policy. In the event of any queries, please visit the FAQ section on our website at www.myvue.com, contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

1. Only guests in possession of a valid ticket will be admitted into the auditorium. Guests should check that the details printed on their ticket are correct at the time of collection as tickets cannot not be exchanged or refunded at a later stage in the event of any error. Lost, stolen or damaged tickets will not be replaced. Any guest who does not hold a valid ticket shall be refused entry to the auditorium and may be asked to leave the premises.

2. Ticket stubs must be retained at all times, as these shall be required for re-entry into the auditorium.

3. Photographic identification (e.g. driving licence or passport) shall be required for entry into 12A, 15 and 18 certificated films. Performances starting at or after 10.30pm are strictly for those aged 18 and over (regardless of a film’s certificate) and photographic identification will be required.

4. Student tickets are only available upon production of valid student photographic identification (one per guest, each showing a clear photograph and applicable expiry date). Please note that for all pre-booked tickets, photographic identifications will be checked before admission to the auditorium.

5. At all times we will endeavour to ensure that films are shown in accordance with schedules advertised. However, we reserve the right to cancel a showing, substitute an alternative film or vary the time of a showing, if forced to do so by circumstances beyond our control. If a film showing is cancelled or its timing altered, the relevant Vue cinema Duty Manager will have the discretion to refund to guests the cost of tickets already purchased or to issue replacement tickets for the same film at an alternative show time.

6. Every effort will be made to accommodate late-comers but to avoid disturbance to our other guests, guests who arrive after the main feature has started will not be entitled to enter the auditorium unless permitted by the Duty Manager at his/her discretion.

7. Mobile phones and all other mobile devices must be switched of at all times inside the auditorium.

8. Sound and video recording equipment and cameras are not permitted inside the auditorium. It is a serious criminal offence to copy or attempt to copy any film or other copyright protected material shown in the auditorium. Such crime is punishable on conviction with an unlimited fine and imprisonment of up to a maximum of 10 years.

9. Vue accepts no responsibility for any information displayed or broadcast on the premises by any third party.

10. Hot food brought from outside of the cinema may not be consumed on the premises.

11. Guests must remain within permitted guest areas (as guests may be instructed to do so by Vue staff or agents from time to time). To comply with fire regulations, guests must not obstruct the aisles. Guests must also adhere to our health and safety procedures and guidelines (as guests may be instructed to do so by Vue staff or agents from time to time).

12. Guests must keep personal belongings with them at all times. Vue accepts no responsibility for the loss, theft or damage to any personal items brought onto the premises. To enquire about any items of lost property, please speak to the Duty Manager at the Vue cinema you have visited or contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com for assistance.

13. Antisocial or disruptive behaviour will result in immediate removal from the premises. In the event of a group disturbance, the group will be treated as one and the whole group may be removed from the cinema without any entitlement to a refund.

14. Vue cinemas are completely smoke-free environments throughout. Individuals caught smoking within the building will be ejected immediately without any entitlement to a refund.

15. Alcohol may not be brought into or consumed on the premises, except that alcohol may be purchased where licensed bar areas or licensed screens are available, in which case alcohol may be purchased and consumed within the licensed areas only. Applicable licensing laws shall be strictly enforced. We reserve the right to eject any person(s) who are intoxicated and/or causing a disturbance to other guests, without any entitlement to a refund.

16. No illegal substances may be brought into or taken on the premises. Anyone caught in possession of such substances will be ejected from the premises immediately and may be reported to the police, without any entitlement to a refund.

17. Any persons found in possession of weapons shall be refused entry and/or items may be seized and handed over to the police. Personal items deemed to be a potential risk might be confiscated until the persons in possession of such items leave the premises.

18. Vue reserves the right to search guests and their possessions whilst on the premises.

19. Any form of verbal or physical abuse or attack on our employees, agents or other guests will not be tolerated. Whenever possible, we will seek to prosecute individuals or groups who engage in this behaviour.

20. Guests must not engage in any conduct, act towards or speak to any Vue staff, agents or other guests in a manner which may offend, insult, intimidate, threaten, disparage or vilify any person on any basis whatsoever including but not limited to that person’s race, religion, colour, descent or national or ethnic origin. Again, whenever possible, we will seek to prosecute individuals who behave in this way on our premises.

21. CCTV monitoring takes place within our premises for the purposes of protecting the Vue’s employees, guests and property. For further information please contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

23. Without prejudice to any other rights which Vue may have, in the event that a guest or group of guests breaches any of the terms and conditions of this policy, we reserve the right to take all appropriate action to avoid a reoccurrence and/or recouping any costs incurred; including banning such guest(s) from all of their venues and any taking any necessary legal action.

24. We reserve the right to amend the terms and conditions of our Guest Admissions Policy from time to time without notice.

25. “Vue” means Vue Services Limited (Company Number: 03812286) of 10 Chiswick Park, 566 Chiswick High Road, London, W4 5XS.

26. “Vue Group” means Vue, its subsidiaries and holding companies and the subsidiaries of such holding companies (as such terms are defined in Companies Act 2006) from time to time.

 
For further information visit: www.myvue.com or contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

© Vue, 2006. All rights reserved.


Terms of Use

Welcome to www.myvue.com/ www.myvue.co.uk (the “Site"). The Site is owned and operated by Vue Services Limited (“Vue”, “we”, us” or “our”). Please read these terms of use carefully before using the Site as these terms govern your access to and use of the Site. If you do not agree with any of these terms, please exit the Site immediately. We reserve the right in our sole discretion to amend or otherwise update these terms at any time without notice. Your continued use of the Site shall mean you agree to be bound by these terms as amended or otherwise updated.

Our Privacy Policy forms part of these terms of use. Please visit www.myvue.com/privacy to access it. If you have any queries regarding the Site please contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com.

1. Intellectual property rights

1.1 All materials on the Site are protected by copyright, which is owned and/or controlled by Vue and its licensors. Permission is granted only to electronically copy and/or print in hard copy portions of the Site for personal non-commercial purposes. Any other use of the materials on the Site (including but not limited to making such material available on any other website, online service, bulletin board or networked computer environment) is strictly prohibited.

1.2 All trade marks, service marks, trade names, branding and logos on the Site identifying Vue, its licensors and/or their products and services are subject to copyright, design rights and trade marks owned by Vue and/or its licensors. Nothing contained in these terms of use shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trade mark, design right or copyright of Vue or its licensors. Please note that Vue will always seek to protect and enforce its intellectual property rights to the fullest extent permitted by law.

2. Linking policy

2.1 The Site may include links to other websites that may be of interest to you. We do not endorse or approve and have no responsibility for the content of any website to which the Site links including but not limited to any advertising, marketing, promotions, products or services available from such websites, nor for any loss caused by the use of or reliance on the content of such external websites.

2.2 No authority is given (expressly or implied) by us or the contributors to the Site to deep link to or to frame any of the content that appears on the Site or to use any representation of any of the trade marks, service marks, trade names, branding or logos that appear on the Site. We reserve the right to prohibit links to the Site.

3. Disclaimer

3.1 Whilst Vue has taken all reasonable precaution and care in compiling the Site, we do not make any representations or warranties of any kind (expressly or implied) with respect to the content or operation of the Site and any such representations and warranties are excluded by this notice. We do not warrant that use of the Site will be uninterrupted or error free.

3.2 Your use of the Site and the materials contained in it are done so entirely at your own risk. We (and/or the part of any other member of the Vue Group) do not accept any liability for losses or damages, whether direct or indirect, that you may suffer as a result of your use of the Site or your reliance on the content of the Site including but not limited to computer service or system failure, access delays or interruption, data non-delivery or mis-delivery, computer viruses or other harmful components, breaches of security or unauthorised use of the system arising from “hacking” or otherwise.

3.3 The Site is made available on the basis that all liability whatsoever for any loss or damage arising out of or in connection with your use of the Site, or reliance on the content of the Site, is excluded by us (and/or the part of any other member of the Vue Group)  to the fullest extent permitted by law.

3.4 Any typographical, clerical or other error or omission in any page posted on the Site shall be subject to correction or deletion (as appropriate) without any liability on our part (and/or the part of any other member of the Vue Group).

4. Your obligations

4.1 You agree not to use the Site (or any part of it) for any illegal purpose and agree to use it in accordance with all applicable laws. You agree not to upload or transmit through the Site any computer viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. You will not upload or transmit through the Site any material that is defamatory, offensive or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety. You will not use the Site in any manner that violates or infringes the rights of any person or company (including but not limited to rights of intellectual property, rights of confidentiality or rights of privacy). You agree that violation of any of these obligations may result in us terminating your access to the Site.

4.2 You agree to indemnify, defend and hold Vue, its licensors, affiliates, officers, agents and other partners and employees harmless from any and all loss, liability, claim or demand made by a third party due to or arising out of your use of the Site. Vue reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully co-operate with Vue’s defence of such claim.

5. General

5.1 Please note that nothing in these terms of use shall affect your statutory rights as a consumer, nor operate to exclude or limit our liability for fraud or for damage resulting from our negligence.

5.2 The content of the Site, any dispute arising out of the Site and your relationship with us is governed by English law and shall be subject to the exclusive jurisdiction of the English courts (save in relation to the enforcement of judgments where such jurisdiction shall be non-exclusive). The Site is operated from the UK.

5.3 If any part of these terms of use shall be held to be unenforceable by a court of competent jurisdiction, that part will be severed from the remainder of the terms of use which shall otherwise continue in full force and effect.

Vue Services Limited (Company Number: 03812286)
10 Chiswick Park
566 Chiswick High Road
London
W4 5XS.

Vuemore terms and conditions

1. Vuemore savings do not apply to any special discount promotions.

2. Voucher must show an approved date stamp to be valid & must be redeemed on or before date shown.

3. It is redeemable against one standard priced cinema ticket purchased at the till of participating Vue cinemas in the U.K (excludes: Vue West End, Vue Acton, Vue Bolton, Vue Camberley (with the exception of opening – voucher valid until 31/01/09), Vue Carlisle, Vue Cleveleys, Vue Cwmbran (with the exception of opening – voucher valid until 18/12/08), Vue Dagenham, Vue Doncaster, Vue Finchley Road, Vue Inverness, Vue Newcastle-Under-Lyme, Vue Northampton, Vue Merthyr Tydfil, Vue Portsmouth, Vue Reading, Vue Staines, Vue Star City, Vue Stirling, Vue Thanet, Vue Watford, Vue Worcester and Vue York).

4. Please check website for specific promotions and ticket prices or ask a member of staff.

5.Only original, undamaged vouchers will be accepted.

6.Lost or stolen vouchers will not be replaced.

7. No cash or other alternatives shall be available.

8. The voucher is non-transferable, may not be sold or exchanged & may not be used on the date of receipt.

9. The voucher must be surrendered at the till.

10. It is not possible to book cinema tickets in advance with the voucher & the purchase of cinema tickets shall be subject to availability.

11. The voucher may not be used in conjunction with any other promotion, offer, discount or family ticket. "Kids" shall be deemed to be 12 years old and under. "Senior citizens" shall be deemed to be 60 years old & over.

12. Proof of age or student identification shall be required. Vue's Guest Admissions Policy & Ticket Terms and Conditions apply.
Participating cinemas & the terms of this offer may be subject to change or withdrawal at any time without notice.

13.Promoter: Vue Services Limited (Company No: 03812286), 10 Chiswick Park, 566 Chiswick High Road, London W4 5XS. For cinema information & movie times see: myvue.com.

Gift Card Terms and Conditions

Contact Vue Guest Services by telephone on 08712 240240 (Calls cost 10p per minute from BT, other networks may cost more) - select option 0 - or email guest.services@myvue.com. 

© Vue, 2010. All rights reserved.